Accessibility

Hearing or speech impairment

If you have a hearing or speech impairment you can contact us using Text Relay on 0845 850 5555.  The service is available from 9.00am to 5.00pm Monday to Friday and 9.30am to 12.30pm Saturday. Calls may be recorded for monitoring and training.


Website accessibility

We have developed our website so it is easy to read and accessible to all.

But if you have different preferences, you can modify how you view our site by changing the setting on your browser as explained below.

To change the text size:

Go to “View” on the top menu bar of your browser, select “Text Size” or “Text Zoom” and choose your preferred text setting

For Safari browsers, go to “View” on the top menu then select “Make text bigger” or “Make text smaller”.

To make the pages look simpler by removing colours and graphic elements:

On a PC:
Go to "Tools" on the top menu bar, select "Internet Options", then click on the "Accessibility" button. Select the top three boxes in the pop-up window.

On a Mac:
Go to the "Explorer" menu, select "Preferences", then "Web Browser" then "Web Content". In the "Page Content" area, deselect the check boxes of any items you don't want.

If you are using screen-reading software:

All images and links have associated text descriptions that screen-reading software should read to you.

Get in touch

Contact our Customer Service team on
0845 850 5555 or click below to send us an email.

Using our website

The EU Cookie Directive is a law that requires website owners to obtain consent from visitors to allow cookies to be used. The cookies we use collect information about how visitors use our websites so we can make improvements, they cannot identify individuals.

Our Privacy policy explains the cookies we use in more detail.

We will ask you for consent the first time you visit our website from a computer or smartphone. We will also ask you for consent if you use Online Banking or complete an online application form.

To use the website as normal, just click on the button below