Day to day banking FAQs - FAQ Category

Q. What is ‘Verified by Visa’?

A. Verified by Visa is a special program designed to protect you from unauthorised use of your Visa debit card. It’s a simple, secure way to pay at thousands of participating online retailers. You just set up a private password, known only to you and Bank of Cyprus UK. You can register your card for this protection by clicking here, or by clicking on a link to Verified by Visa the next time you are shopping at a participating retailer. You will be asked to enter some simple information that you have on your card, and then you can create your own password. Once you have activated your card, you will automatically be prompted to provide your password as part of the checkout process each time you make a purchase at a participating retailer. Your password will have to be verified by Bank of Cyprus UK for the checkout process to continue. So even if someone knows your debit card number, they can’t buy online without your password. This service is free and once you have registered, you can start making secure purchases using your Bank of Cyprus UK Visa debit card.

Q. I have forgotten my PIN, how do I get a reminder?

A. If you’ve forgotten your PIN number, please call Customer Service to request a reminder on 0845 850 5555 (+44 20 8267 7343 outside UK) between 9.00am and 5.00pm Monday to Friday and 9.30am to 12.30pm Saturdays. Calls may be recorded for monitoring and training. 

Q. Is Online Banking safe?

A. Yes. At Bank of Cyprus we use high levels of security. Once you have applied for Online Banking, you will receive a User ID and passcode. If you have access to making payments online we will also send you a Digipass®. A Digipass® is a small security device that generates a unique code that changes every 30 seconds. It is used together with your User ID and passcode for making payments and enhances the already high level of security of Online Banking. Find out more about how you are protected and steps you should take to ensure you are banking online securely.

Q. Will Trusteer Rapport work on my computer?

A. Please click here to view the operating systems and browsers supported by Trusteer Rapport. Recommended Hardware (PC or Mac): - CPU: Intel Pentium 800MHz or better  - Memory: 512MB RAM (or more) for Windows XP, 1024MB RAM (or more) for Windows Vista / Windows 7 You can still have Trusteer Rapport running even if you use an unsupported browser but we recommend that you switch to a supported browser when you log onto Online Banking. You can find out more about Trusteer Rapport and view tutorials on the Trusteer website at http://www.trusteer.com/learning-center.

Q. Will Trusteer Rapport slow my computer down?

A. Any performance or browser issues experienced immediately following installation of Trusteer Rapport are most likely a result of software incompatibility or a clash with malware already on your computer. While Trusteer test Trusteer Rapport extensively against hundreds of software solutions and do everything they can to prevent, identify and fix such issues, inevitably a few software combinations remain untested. Trusteer will work with you to resolve any issue you're experiencing. Visit the Trusteer website to start an online chat with a Trusteer support representative.

Q. Do I need Trusteer Rapport if I have other security software?

A. Anti-virus software, anti-spyware software, personal firewalls and anti-phishing toolbars are important and useful. For financial fraud and identity theft however, criminals use new, sophisticated techniques that can go undetected by conventional desktop security software. Trusteer Rapport's protection is based on an entirely different technology. Trusteer Rapport protects your username, password, and other sensitive login information, and prevents malware and fraudulent websites from stealing this information. Trusteer Rapport also protects your online communication and prevents malware from tampering with your transactions (for example, transferring money from your bank account to the attacker's bank account). If you bank online, Trusteer Rapport can significantly reduce your exposure to financial fraud and identity theft.

Q. Do I still need my anti-virus if I install Trusteer Rapport?

A. Yes. Trusteer Rapport does not replace your anti-virus software. It works differently and prevents attacks that your anti-virus software cannot detect or remove. Anti-virus and Trusteer Rapport are two complementary security layers and we recommend using both for maximal protection. You need to make sure that you keep your anti-virus up to date.

Q. Which websites are protected by Trusteer Rapport?

A. When you download the software, it's already set up to protect you when you use Bank of Cyprus UK Online Banking. However, you can set the software up to protect other websites too. Visit the Trusteer website to protect other selected websites.

Q. How do I know I’m protected by Trusteer Rapport?

A. When you browse to a website the Trusteer Rapport icon will appear next to the browser’s address bar. The icon is green when Trusteer Rapport is protecting your communication with the website. And the icon is grey when the communication is not protected. When Trusteer Rapport identifies a security hazard it usually neutralizes the threat without having to inform you. In a few cases where Trusteer Rapport detects some level of risk, it may require a confirmation (i.e. Yes or no) from you before neutralizing the threat.

Q. Where can I find out more about Trusteer Rapport and get support?

A. You can find out more about Trusteer Rapport and view tutorials on the Trusteer website at http://www.trusteer.com/solutions/home-users/online-security. You can also click 'Live Support Online' on the left hand side of the support page to start an online chat with a Trusteer support representative. You can also view solutions to the most frequent technical difficulties here.

Q. I think I've been a victim of online fraud. What do I do?

A. If you think that any of your accounts with us have been accessed online by someone other than yourself - please contact us immediately on 0845 850 5555.

Q. Can I install Trusteer Rapport on my iPad?

A. Trusteer Rapport does not currently support the iPad platform.

Q. Does Trusteer Rapport support Firefox 4?

A. Yes - Support for the Firefox 4 browser is being released for public downloads. If you do not see the Trusteer Rapport icon in your Firefox 4 browser, please download Trusteer Rapport using this link:
http://download.trusteer.com/Gcur4Wtnu/RapportSetup.exe
You will need to close and re-open your browser after installation to see the Trusteer Rapport icon.

Q. Will I be protected by Trusteer Rapport when I access Online Banking through my mobile?

A. Trusteer Rapport does not currently protect access through mobile phones. Trusteer are however working on developing a mobile version of the software.

Q. What do the Trusteer Rapport dialog boxes mean?

A. If you would like to learn more about the Trusteer dialogs please click here.

Q. What should I do with my Cyprus pounds?

A. The Cyprus pound was replaced by the euro as official currency of the Republic of Cyprus on 1 January 2008 at the irrevocable fixed exchange rate of CYP 0.585274 per EUR 1.00. The Central Bank of Cyprus will exchange, without charges, Cyprus pound banknotes until the end of 2017 but the deadline for exchanging Cyprus pound coins was the end of 2009. For more information, please go to http://www.centralbank.gov.cy.