Privacy policy

Your Privacy

Bank of Cyprus UK ("We, us, our") are committed to protecting and respecting your privacy.

This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and how we keep this information safe.

Under the Data Protection Act 1998 “the Act”, we have a legal duty to protect any information we collect from you. We use the latest technologies and encryption software to safeguard your data, and we maintain strict security measures to prevent any unauthorised access to your data by anyone, including our staff.

For the purpose of the Act the data controller is Bank of Cyprus Public Company Limited trading as Bank of Cyprus UK of 87 Chase Side, Southgate, N14 5WH.

Our privacy policy is regularly reviewed to make sure that we continue to provide the highest level of privacy to all of our customers. Whilst we reserve the right to modify or otherwise update this policy, we strongly recommend that you visit our privacy policy page on our website from time to time to ensure that you are aware of any changes we may have made and how these changes may affect you.

Personal Information

We may collect and process the following data about you:

Information that you provide by filling in forms and applications in secure sections of our website. This includes, for example, information provided through Online Banking or online applications for deposits or other products. We may also ask you for information if you happen to report a problem with our site.
A record of your correspondence if you contact us.
Details of transactions you carry out through Online Banking.
Details of visits to our site and the resources accessed.

When completing any online applications, we will tell you how your information will be used in relation to the product or service that you are applying for. The application and associated conditions will set out details.

Telephone Banking

When you call us, we will verify your identity by asking you a number of questions based on information known to us about you and the transactions on your account. We may record your telephone conversations with us for training and quality control purposes.

IP Addresses

Your IP address is the individual identification number that is assigned to your computer when connected to the Internet. This is automatically logged by our web-server and Online Banking application. Unless we suspect fraud, we do not use your IP address to identify you personally.

We use Sitestat, a product of Comscore, on this website to measure and analyse information with respect to visits to our website. To that effect we use your IP-address to collect, among other things, internet traffic data and information such as your browser type.

Cookies

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. Some of the cookies we use are essential for the website to operate. The cookie contains merely a unique number and therefore no personal data. The cookie cannot be used to identify you on websites of third parties, including Comscore. We use the services of Comscore to increase the efficiency of our websites.

On 26 May 2011, the rules about cookies on websites changed. This website and our Online Banking Service both use cookies but only cookies that are essential for parts of the site to operate and have already been set. You may delete and block all cookies from this site by using your browser settings, but parts of the site may not work.

Please note that parts of our website may direct you to a third party’s website over which we have no control.

If you register with us or if you continue to use our site, you agree to our use of cookies.

For more information about cookies please visit the website set up by the Interactive Advertising Bureau (Europe) at http://www.allaboutcookies.org/

Links

Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Storing Your Personal Data

All information you provide to us is stored securely. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or Online Banking, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. You must download and install Trusteer Rapport which is a free download service that adds valuable security when you log on to Online Banking. For more information, visit www.trusteer.com or access the website through our Online Banking service.

Uses Made Of The Information

We use information held about you in the following ways:

To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.
To allow you to participate in interactive features of our service, when you choose to do so.
To notify you about changes to our service.

We may also use your data, to provide you with information about goods and services which may be of interest to you and we may contact you about these by post or telephone. We will contact you by post, telephone and electronic means such as secure message, e-mail or text message with information about your account with us where you have permitted us to do so or where the conditions of your account allow.

Disclosure Of Your Information

We may disclose your personal information to any member of our group, which means other branches of our company and its subsidiaries.

We may disclose your personal information to:

Our agents, service providers and data processors that provide a service to us and operate within in the EEA and those, if any, that operate outside of the EEA but are bound under contract by the same privacy and security rules of the EEA.
Any person or business (and their advisers) who might take over our rights or responsibilities under our agreement with you to allow them to prepare for taking these over (after that, we may also allow that person or business to use and share your information on the same basis as us).
Law enforcement and crime prevention agencies. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.

We will not pass your information to anyone outside Bank of Cyprus Public Company Ltd other than for the purposes described above, unless:

We have your permission;
We have to do so by law;
We have a duty to the public to reveal the information; or
Our interests mean we must give the information - for example, to prevent fraud (we will not use this as a reason for giving information about you to anyone else for marketing purposes).

If you are applying for any of our products we may check your details with fraud prevention agencies, and if you give false or inaccurate information and we feel that there is a fraud or suspicion of a fraud, we will report this to law enforcement and fraud prevention agencies. Law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:

checking details on applications for credit and credit related or other facilities;
managing credit and credit related accounts or facilities;
recovering debt;
checking details on proposals and claims for all types of insurance;
checking details of job applicants and employees;
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

You can contact us at Compliance, Bank of Cyprus UK, PO Box 17484, 87 Chase Side, Southgate, N14 5WH if you want to receive details of the relevant fraud prevention agencies that we use.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.

You may also contact us at any time at customerservice@bankofcyprus.co.uk if you want us to stop sending you marketing material. However, choosing not to receive this information from us will mean that you may not receive details about any of our special offers and promotions.

You have a right to receive a copy of certain information we hold about you if you apply in writing. To do this, simply write to us at:-

Compliance
Bank of Cyprus UK
PO Box 17484
87 Chase Side
London N14 5WH

Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes To Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

More Information

Detailed information about your rights under UK Data Protection legislation can be found on the website of the United Kingdom Information Commissioner, www.ico.gov.uk/ (at the date of this privacy policy). The telephone number of the Information Commissioner's Office is 01625 545 700 (or +44 (0) 1625 545 700 from outside the United Kingdom.)

This Privacy Policy is not designed to form a legally binding contract between Bank of Cyprus UK and users of our website or online services. Instead it is a guide to our online protection standards - although of course we do consider it of utmost importance to abide by the principles stated here.

If you have privacy questions which are not answered by this Website Privacy Policy or any other concerns about how we use your personal information, please email us on customerservice@bankofcyprus.co.uk