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Security

• Worried about fraud?
• Protecting the Bank from unexpected disruptions
• ISO 27001 certification
• Top tips for protecting yourself against fraud
• Protecting yourself online and over the phone
• Protecting your identity
• Protecting your debit and credit cards
• Protecting yourself from cheque fraud
  • Accepting and paying in cheques
  • Issuing cheques
  • Chequebooks
• Useful security and fraud protection links

Issuing cheques

• Where possible avoid issuing cheques as a method of payment for goods and services.  This is because cheques can be easily forged and can be fraudulently altered. Fraudsters will also get hold of your account details and signature if they obtain a copy of your cheque.  They can use these details to take money from your account and commit identity fraud.
  


• Always consider making payments via secure online banking, especially if the payment is for a large amount. 
  


• Avoid sending cheques in the post as these can easily be lost and/or stolen by fraudsters.
  


• When writing a cheque make sure you write the full name of the individual you are making the cheque payable to. The total amount of the cheque should also be clearly and accurately written in numbers and words.  Do not leave any large spaces between words and numbers, and draw a line through any blank spaces you leave in the sections where you write the payee details and amount. 
  


• You should regularly check your bank statement to monitor transactions in your account. You can check your statements through our secure online banking service, 24 hours a day.  If you are unsure about a transaction and you suspect fraud you should immediately contact Customer Service on 0845 850 5555.