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Security

• Worried about fraud?
• ISO 27001 certification
• Top tips for protecting yourself against fraud
• Protecting yourself online and over the phone
• Protecting your identity
• Protecting your debit and credit cards
• Protecting yourself from cheque fraud
• Useful security and fraud protection links

Worried about fraud?

If you suspect that you have been the victim of any kind of fraud or you notice any suspicious transactions on your Bank of Cyprus UK account, then report it to us by calling our Customer service team on 0845 850 5555. From outside the UK contact us on +44 20 8267 7343.

If you receive a suspicious email that claims to be from us, please forward the email to customerservice@bankofcyprus.co.uk. Once you’ve done this, please delete the email from your computer. There is no need to call us unless you have disclosed your personal details or suffered a fraud.

If you’ve responded to the email, or you suspect that any of your accounts have been accessed online by someone other than yourself, please contact us.

Contacting Action Fraud

Once you have contacted us to report a fraud, you can also report the matter to Action Fraud, the UK’s national fraud reporting centre. Action Fraud is a service run by the National Fraud Authority, a government agency that helps to co-ordinate the fight against fraud in the UK. They act as a central point of contact for information about fraud and provide you with help and support.

You can report fraud to Action Fraud by using one of the following options:

• by phone on 0300 123 2040, if you are calling from within the UK or
• online via their website, using their fraud reporting tool at http://www.actionfraud.org.uk. 

If you report a fraud to Action Fraud, you will be given a crime reference number and your report and contact details will be passed to the National Fraud Intelligence Bureau (NFIB) which is run by the Police service.